House Clearance Fulham Privacy Policy

This Privacy Policy explains how House Clearance Fulham collects, uses, shares and protects your personal data. It applies to all customers and prospective customers using our house clearance and related services in the Fulham area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018.

By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

House Clearance Fulham is a service provider offering house clearance and related services to residential and commercial customers in the Fulham area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers.

This Privacy Policy covers all personal data processed by House Clearance Fulham in connection with enquiries, quotations, bookings, service delivery, payments and follow-up communications.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Contact and identification details, such as your name, address, email address, telephone number and any additional contact person details you provide.

Service-related information, including property address for the clearance, access information, preferred dates and times, details of the items or areas to be cleared, and notes relating to the service.

Communication data, such as the contents of emails, messages, telephone call notes and any feedback or complaints you submit.

Payment information, including payment method, transaction amount, date, time and limited card transaction details processed via our payment processor. We do not store full card details.

Technical and usage data where applicable, such as basic information about how you reached our website, and information provided automatically by your browser or device, to the extent that it is personal data.

In some circumstances, we may also collect information you voluntarily provide that could include special categories of data, for example if you inform us of health-related accessibility needs to help us plan our visit safely.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, email, online form, messaging service, or in person. We also collect data when you request a quotation, make a booking, pay for services, or communicate with us for any other reason.

We may receive limited personal data about you from third parties, for example where an estate agent, landlord, solicitor, family member or executor contacts us on your behalf to arrange a house clearance and provides your contact details or property information. Where appropriate, we will inform you that we have received your details from another party.

Lawful Bases For Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the situation, we rely on the following lawful bases:

Contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you, for example to provide quotations, confirm bookings, deliver house clearance services and process payments.

Legal obligation: We may process data to meet our legal obligations, such as maintaining accounting records and complying with tax and regulatory requirements.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests, such as managing our relationship with you, responding to queries, improving our services, ensuring security, and handling complaints or disputes.

Consent: In limited situations, we may rely on your consent, for example where you ask us to keep your details on file for future services or where you agree to receive specific marketing communications. When we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries, provide quotations and advise you about our services.

To set up and manage bookings, including scheduling visits and communicating with you about the service.

To carry out house clearance and related services at the agreed address.

To process payments, issue invoices and receipts, and keep financial records.

To communicate with you regarding changes, issues, feedback or complaints about our services.

To manage our business operations, including planning, auditing, reporting and quality control.

To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.

Data Sharing And Processors

We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. Such parties include:

Payment service providers who process card or electronic payments on our behalf.

IT and communications service providers who supply email, data storage, scheduling tools or customer management systems.

Professional advisers such as accountants or legal advisers where necessary to comply with our legal obligations or to manage legal claims.

Regulators, law enforcement agencies or public authorities where we are legally required to do so or where it is necessary to protect our rights or the rights of others.

Where we use third parties to process personal data on our behalf, they act as data processors. We only engage processors who provide sufficient guarantees to implement appropriate technical and organisational measures in a manner that meets data protection requirements. We ensure that processing by such processors is governed by a written contract that sets out their obligations and protects your personal data.

International Transfers

Our core services are provided within the United Kingdom. If we need to transfer your personal data outside the UK or the European Economic Area, we will only do so where an adequate level of protection is ensured. This may involve using standard contractual clauses or other safeguards recognised under data protection law.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

In general, enquiry and booking records, invoices and payment information are kept for up to seven years to comply with tax and accounting obligations. Communications relating to services, feedback or complaints may be retained for a similar period in case of queries or disputes.

Where data is held solely on the basis of your consent and is no longer needed for any other lawful purpose, we will delete it upon withdrawal of consent or within a reasonable period after it ceases to be required.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. Measures include access controls, secure storage, password protection and limiting access to personal data to those staff or contractors who need it for legitimate business purposes.

While we strive to protect your data, no transmission or storage system can guarantee complete security. You are responsible for keeping any contact details you use to communicate with us secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it.

Object to processing based on our legitimate interests where your specific situation gives rise to such an objection.

Request restriction of processing in certain circumstances, for example while we verify the accuracy of data you believe is inaccurate.

Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine-readable format, where technically feasible and where the lawful basis is consent or contract.

Withdraw consent at any time where we rely on consent to process your data. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data.

Children

Our services are not directed at children. We do not knowingly collect personal data relating to children. If you believe that we have inadvertently collected such data, please contact us so that we can delete it where appropriate.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. The latest version will always apply to the personal data we hold. You should review this page periodically to stay informed about how we process your data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact House Clearance Fulham using the details you normally use to reach us when arranging our services.