House Clearance Fulham Terms and Conditions

These Terms and Conditions set out the basis upon which House Clearance Fulham provides house clearance, waste removal and associated services to consumer and business customers. By making a booking, confirming a quotation or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not use our services. You are advised to read this document carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company, we, us, our means House Clearance Fulham, the service provider offering house clearance and waste collection services.

Customer, you, your means the individual or business requesting and purchasing services from the Company.

Services means all house clearance, waste removal, waste collection, bulky item removal, and any associated labour or transportation provided by the Company.

Premises means the property, land or area where the Services are to be carried out.

Waste means all items, materials and goods that the Customer asks us to remove and which are accepted by us for collection and disposal.

Contract means the agreement between the Company and the Customer for the provision of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides house clearance and waste removal services, including the collection, loading and transportation of household items, furniture, white goods, general rubbish and other non-hazardous waste.

2.2 The exact scope of the Services will be as described in the quotation or booking confirmation. It is your responsibility to ensure that all required work is accurately described at the time of booking.

2.3 The Company reserves the right to refuse to remove certain items, including but not limited to hazardous or prohibited waste, such as asbestos, clinical or medical waste, toxic or flammable substances, gas bottles, pressurised containers, liquids, and any item which in our reasonable opinion may pose a health and safety risk.

2.4 Where additional items or work are requested on the day of the clearance that were not previously disclosed, the Company may, at its discretion, agree to undertake the extra work subject to additional charges. If we are unable to accommodate the additional work on the day, we may offer a separate booking for a later date.

3. Booking Process

3.1 Bookings may be made by telephone, email or other communication methods as notified by the Company from time to time.

3.2 When making a booking, you will be asked to provide accurate information about the Premises, access arrangements, parking availability, the type and estimated volume or weight of waste, and any unusual or heavy items. Quotations are based on the information you provide.

3.3 Any quotation issued by the Company is an estimate only and is not binding until it is confirmed in writing or verbally and a booking is accepted. If, upon arrival, the actual volume, weight, nature of waste or access conditions differ materially from those described at the time of quotation, we may revise the price or decline to proceed with the Service.

3.4 A booking is deemed confirmed when you accept our quotation and we confirm a date and time window for the Service. The Contract comes into existence when such confirmation is given.

3.5 The Customer must ensure that either they or an authorised representative is present at the Premises during the Service to provide access and, where required, to confirm which items are to be removed. If no one is present on arrival, this may be treated as a late cancellation.

4. Access, Parking and Site Conditions

4.1 You must ensure that suitable access to the Premises is available at the agreed time. This includes providing correct addresses, access codes, keys or instructions for entry and making sure that areas to be cleared are reasonably accessible and free from obstructions as far as possible.

4.2 The Customer is responsible for arranging adequate parking and, where necessary, any parking permits, dispensations or permissions required by local authorities or landowners for our vehicles. Any parking charges or penalties incurred as a direct result of inadequate parking arrangements or restrictions at the Premises may be added to the final invoice.

4.3 The Customer must inform the Company in advance of any unusual site conditions, including limited access, height restrictions, narrow staircases, fragile flooring, contaminated areas or any known health and safety hazards.

4.4 The Company reserves the right to refuse to carry out any work which in our reasonable opinion cannot be undertaken safely or would risk damage to property or injury to persons. In such cases, a call-out charge may still apply.

5. Pricing and Payments

5.1 Prices are generally based on the volume and type of waste, the labour required, access conditions and any additional services requested by the Customer.

5.2 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of disposal fees and any applicable taxes at the prevailing rate.

5.3 Payment is due either in advance of the Service, on collection, or in accordance with any agreed credit terms for business customers. The Company reserves the right to require a deposit to secure a booking.

5.4 Payment methods accepted may include cash, bank transfer, debit or credit card, or other methods as notified by the Company. We do not consider a payment to be received until funds have cleared.

5.5 If payment is not made when due, we may withhold or suspend Services, retain collected items, or refuse to remove waste until full payment is received. For overdue amounts, we may charge interest at the statutory rate and recover any reasonable costs incurred in pursuing payment.

6. Cancellations, Rescheduling and Missed Appointments

6.1 You may cancel or reschedule your booking by giving us notice by telephone or email. Any cancellation or rescheduling is only effective once confirmed by us.

6.2 If you cancel more than 48 hours before the scheduled arrival time, no cancellation fee will normally apply, and any deposit paid may be refunded or credited at our discretion.

6.3 If you cancel within 48 hours of the scheduled arrival time, we reserve the right to charge a cancellation fee to cover our administration and any lost booking time. This may be up to a reasonable percentage of the quoted price.

6.4 If our team is unable to gain access to the Premises at the agreed time through no fault of our own, or if no authorised person is present to identify items for removal where required, this may be treated as a late cancellation. We may charge a call-out fee or a proportion of the quoted price.

6.5 In the event of severe weather, traffic disruption, vehicle breakdown, staff illness or other circumstances beyond our reasonable control, we may need to reschedule your booking. We will use reasonable efforts to notify you as soon as possible and to agree a new appointment time, but we shall not be liable for any resulting loss or inconvenience.

7. Customer Obligations

7.1 You must ensure that you have full authority to instruct us to remove items from the Premises and that disposing of such items will not infringe the rights of any third party or breach any law or regulation.

7.2 You must clearly identify which items are to be removed and which are to remain. Our operatives will take reasonable care, but we cannot accept responsibility for items removed that were not clearly indicated to be retained.

7.3 You are responsible for removing any personal or confidential items and for checking cupboards, drawers, lofts, sheds and outbuildings before the clearance begins. The Company will not be liable for any loss of personal items discovered to have been removed with the waste.

7.4 You must not place or allow to be placed any prohibited or hazardous materials with the waste without our prior written consent. If any such materials are discovered, we may refuse to remove them, or if already collected, we may arrange specialist disposal at your cost and may charge a reasonable administration fee.

8. Waste Handling and Regulatory Compliance

8.1 The Company operates in accordance with relevant UK waste regulations and environmental legislation. We endeavour to handle, transport and dispose of waste in a safe, lawful and responsible manner and to divert waste from landfill wherever practicable.

8.2 Once waste has been collected from the Premises and loaded into our vehicle, title in those items passes to the Company, and we may reuse, recycle, donate or dispose of them as we reasonably see fit, subject to legal requirements.

8.3 Where required, a waste transfer note or similar documentation may be provided for certain collections. You agree to provide any information reasonably necessary for us to complete such documentation accurately.

8.4 The Customer must not request or encourage any disposal method that would breach environmental regulations or local authority rules. We will not fly-tip or dispose of waste illegally under any circumstance.

9. Liability and Limitations

9.1 The Company will exercise reasonable skill and care in providing the Services. However, you acknowledge that the nature of house clearance and waste removal work may involve movement of large or awkward items, which carries an inherent risk of minor damage to surfaces, walls, floors or fixtures.

9.2 We shall not be liable for any pre-existing damage to the Premises or for normal wear and tear arising from the careful movement of items. We recommend that valuable, fragile or sentimental items are removed from the work area before the Service begins.

9.3 If damage occurs to property as a direct result of our negligence, you must notify us in writing as soon as reasonably practicable and in any event within seven days of the incident. We may request photographs, access for inspection and evidence of value or repair costs.

9.4 Our total liability to you in respect of any claim arising out of or in connection with the Contract, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable for the Services giving rise to the claim, except in cases of death or personal injury caused by our negligence or other liability which cannot be limited or excluded by law.

9.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, loss of opportunity or loss of goodwill, arising from or in connection with the Services, to the maximum extent permitted by law.

9.6 Nothing in these Terms and Conditions affects your statutory rights as a consumer.

10. Insurance

10.1 The Company maintains insurance cover appropriate to the nature of its activities, including public liability insurance. Details of our insurance can be provided on request.

10.2 It is your responsibility to ensure that you have adequate insurance cover for your own property and for any items remaining at the Premises before, during and after the clearance.

11. Complaints

11.1 If you are dissatisfied with any aspect of the Service, you should contact the Company as soon as possible, providing full details of the issue.

11.2 We will aim to investigate complaints promptly and to reach a fair resolution. This may include, where appropriate, carrying out remedial work, offering a partial refund, or explaining why no further action is warranted.

11.3 Raising a complaint does not entitle you to withhold payment of undisputed sums.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data necessary for the performance of the Contract, including contact details, addresses and billing information.

12.2 Personal data will be handled in accordance with applicable data protection laws. We will not sell your personal data to third parties. We may share information with our staff, contractors or service partners where required to provide the Services or to comply with legal obligations.

12.3 You are responsible for ensuring that any personal or confidential documents or digital media are removed from items presented for clearance. We cannot guarantee the recovery or secure destruction of any such materials left in items collected as waste.

13. Termination

13.1 Either party may terminate the Contract with immediate effect by giving written notice if the other party commits a serious breach of these Terms and Conditions which is not remedied within a reasonable period after being asked to do so.

13.2 If the Contract is terminated after we have commenced work, you shall pay for all Services provided up to the date of termination, together with any reasonable costs incurred as a result of the termination.

14. Force Majeure

14.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under the Contract where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, accidents, road closures, civil unrest, strikes, epidemics, or interruptions to utilities.

14.2 In such circumstances we may suspend the Services for the duration of the event or, where necessary, cancel the Contract without liability, subject to refunding any payments made for Services not provided.

15. Variation

15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will not affect existing Contracts that have already been confirmed, unless required by law.

15.2 No variation of the Contract or of these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights you may have as a consumer to bring proceedings in another jurisdiction.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the parties relating to the subject matter and supersede any prior discussions, correspondence or understandings.

17.2 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be interpreted, limited or deleted as necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

By proceeding with a booking or using the Services of House Clearance Fulham, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.